You are about to walk into a pricing negotiation. You pick the Negotiation Skill, and Sayli starts listening like a closer instead of a note taker.
Pick the brain for the meeting
A Skill is a per-call persona. It swaps the live-answer instructions and biases the brief toward the kind of conversation you are in.
We call them Skills because each one packages a brain, not a label. The Skill you choose is snapshotted onto each new meeting, so the brief you read afterward matches the call you actually had.
Skills are available on every plan, including the free plan. You do not need an upgrade to switch brains.
The eight that ship
Eight Skills come built in. Pick one before the call, or switch mid-meeting when the conversation turns.
Make your own
Your org can build its own Skills. An admin opens Settings, then Skills, and edits the live-answer instructions to match how your team sells, hires, or supports.
A custom Skill behaves like the eight that ship. Pick it before a call, and the brief comes back shaped the way you wrote it.